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A move to relationship-based care is transforming aged care homes across the country, blurring the lines between residents and workers, strengthening personal connections, and creating true community.
The new “Heartprint” model has earned St Vincent’s Care national recognition with a nomination in Ageing Australia’s You Are Ace awards, recognising outstanding achievement, commitment and excellence across the aged care sector.
From the moment you step into St Vincent’s Care Heathcote in New South Wales the difference is palpable.
At the reception desk, 78-year-old resident Grace Wilson works alongside staff member Jennifer greeting visitors who arrive at the home.
A former office manager, Grace moved into St Vincent’s care after losing her husband, seeking purpose in her new home.
“It’s a natural fit for me and I enjoy doing the work,’ says Grace, who now staffs the reception desk four days a week.”
“It makes a difference for new residents and families when they see someone who lives at the home in a front of house role,” she says.
Grace was also appointed by fellow residents as the Chair of the Residents’ Advisory Committee, which consults on everything from outing ideas to garden planning.
The Heartprint Model has now been fully embedded across St Vincent’s Care homes nationwide.
Tom Symondson, CEO of Ageing Australia, says the Heartprint model is a shining example of the sector’s ongoing commitment to excellence.
“Quality aged care isn’t just about clinical excellence it’s about connection. The best providers understand this and they’re leading the way in creating places that feel like true homes for residents.”
Mark Aros, the manager of St Vincent’s Care Heathcote, says the shift has given residents like Grace an opportunity to feel truly at home.
“Grace is certainly a very valuable member of our team, both as a resident and as a colleague and friend,” Aros says.
“We know that making a contribution to where she lives is important for Grace - it’s important for her mental health and we have plenty of laughs and fun along the way,
“When residents are empowered to shape their lives here, the whole community thrives.”
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