What our members think
Your voice matters.
By sharing your experiences, you help shape services and programs that truly support you.
We measure our success by how well we meet our members’ needs. Your feedback ensures that the work we do – our services, direction and impact – is meaningful to you and your team.
You work really hard and I greatly appreciate Ageing Australia support and resources.”
October 2025
Why it matters
By listening to you, we create initiatives and resources that help you thrive, stay informed and feel confident about the future of ageing in Australia.
Member experience score (MXS)
Your experience matters to us.
Results from our Q3 2025 member survey indicate that you rate your membership experience 88/100, showing that you feel satisfied, supported and see real value in being part of Ageing Australia.
In most industries, a score above 70 is strong – above 80 is excellent. Your feedback tells us we’re engaging with you in ways that truly make a difference.
Member promoter score (NPS)
You’re telling us you’d recommend us to others.
As of our Q3 2025 member survey, our net promoter score sits at +62, meaning most of you are ‘promoters’ – happy to share your positive experience.
Scores above 30 are considered good, above 40 great, and above 50 outstanding.
Your trust and advocacy motivate us to keep improving and supporting you every step of the way.
Member services and support
We want you to get the most out of your membership.
Here are the top ten services and benefits that you’ve rated highest and used the most:
1. State manager support
You told us you value direct support from your state manager, and your feedback confirms it.
Your experiences show that having someone you can reach out to locally makes a real difference.
2. Member support and advice
We’re here to help you when you need guidance, advice or answers. Your satisfaction is clear.
The introduction of CaRE support has been a valuable enhancement. The dedicated staff respond promptly and helpfully—your support has made a real difference. Your commitment to excellence is truly appreciated. Keep up the great work!”
October 2025
I love the fact that I can directly contact your staff and get a response quickly! Ageing Australia has been a huge help in our organisation and the transition to Support at Home. Thank you for all you do.”
October 2025
The best service is the member support service. I rely on them often for complex questions. They are always knowledgeable and respond quickly, which is very important.”
July 2025
3. Our advocacy
You value our voice in the sector. Here’s how your satisfaction with our advocacy has grown.
4. Our communications
We make sure you’re informed through the channels you use most. Satisfaction scores reflect your engagement.
Your most valued communication channels (October 2025):
- Daily sector updates (via CaRE) – 25.9%
- Informer eNewsletter – 19.8%
- CaRE platform – 17.8%
- Advocates eNewsletter – 16.3%
- Website – 15.5%
- Social media – 4.7%
You do a great job advocating for the industry, keeping us up to date, and connecting all parts of the sector. Really appreciate everything you are doing.”
October 2025
A huge thank you to everyone at Ageing Australia for the incredible work behind the scenes. Your research and support help workers like me understand the industry better. You guys rock!”
October 2025
5. Workforce and industry development
From the Workforce Hub to strategy support, we help you strengthen your teams.
6. Aged Care Today magazine
You told us this resource helps keep you informed.
9. Quality management system and compliance hub
You use our tools to maintain high standards in your organisation.
10. Workplace relations
You rely on our guidance to navigate workplace issues.
