Managing Conflicts bootcamp session
Managing Conflicts bootcamp session
- State or territory NSW, NT, QLD, SA, TAS, VIC, WA, ACT
- Type of program Bootcamp, Online
- Sector relevance Home and community care, Retirement living and seniors housing, CHSP providers, Residential aged care
- Topic relevance Workforce capability, Leadership and management
Webinar overview
Conflict can be challenging and exhausting, and it is human nature to avoid it. Doing so however, has detrimental outcomes for your team both in lack of resolution and increased stress. In this session you’ll learn fundamental strategies that enable workers to reduce stress, resolve conflict, and communicate with confidence and clarity; you’ll explore tips to communicate calmly and show empathy for concerns while keeping things professional. This includes how to de-escalate and reduce tension, work together on solutions, set boundaries, and when to ask for extra support.
Who should attend?
This session is ideal for all aged care workers
The outcomes are:
- How to stay calm – before, during and after
- How to de-escalate tension
- How to validate emotions and clarify expectations
- Better understand the causes and contexts of conflict
Want to get a head start on your leadership goals for 2026? Check out all four, Bruce Williams-led bootcamps sessions in our summer series:
Date: 28 January 2026 - CANCELLED
Time: 11.30am-12.15pm AEDT
Ageing Australia members
$75 incl. GST each
Non members
$99 incl. GST each
Note – Registration is one ticket per participant and all participants are required to access training on individual devices.
Who is facilitating?
Bruce Williams
Bruce Williams loves to help people understand how other people tick so they can work together with less stress and more “yes!” with a focus on leadership, communication and team dynamics,
Bruce has been delivering adult education, coaching and professional development programs for over four decades. He is an accomplished speaker and facilitator with an engaging and humorous presentation style.
In addition to managing his own business, Bruce is Judging Chair for the Sunshine Coast Business Awards and a part-time academic with the University of the Sunshine Coast.
He is founder and spokesperson for the USC Starfish Program raising funds to support low SES students in higher education. Bruce also mentors young entrepreneurs in The DeLorean Project and Generation Innovation.
