Learn and Lead: Practical AI Skills for Daily Operations in Aged Care
Learn and Lead: Practical AI Skills for Daily Operations in Aged Care
Online workshop overview
This interactive 2.5-hour workshop equips your team with practical AI skills to streamline daily operations and enhance productivity. Participants will gain hands-on experience with accessible GenAI tools including ChatGPT, Claude, NotebookLM, and Gamma, learning how to integrate AI into their everyday tasks with confidence.
Through examples tailored to aged care and community services contexts, participants will discover how to use AI for content creation, data analysis, customer communication, and process optimisation. The workshop covers essential prompt engineering techniques, adoption strategies, and best practices for responsible AI adoption—addressing common concerns around privacy, accuracy, and ethics.
Whether you’re new to AI or looking to expand your capabilities, this workshop provides immediately applicable skills that can transform how your team works.
Who should attend?
This workshop is designed for:
- Team leaders and managers looking to increase team productivity
- Program coordinators and project officers
- Marketing and communications staff
- Administrative and operations staff
- Customer service and client engagement teams
- Anyone interested in leveraging AI to work smarter and more efficiently
- Staff members at any level who want to build confidence with emerging technologies
No prior AI experience required—this workshop is suitable for beginners through to those with some existing AI knowledge who want to deepen their skills.
The outcomes are:
AI tools like ChatGPT and Claude are becoming everyday workplace tools—but many don’t yet utilise their full capabilities. This workshop will give you practical skills and ideas you can use immediately.
By the end of this session, you’ll be able to:
- Use AI tools confidently for everyday workflow tasks
- Get better results from AI by learning how to write better prompts
- Build custom AI tools and databases specific to your and your team’s needs
- Implement AI responsibly with awareness of privacy, accuracy, and ethical considerations
- Build confidence in exploring and adopting emerging AI tools
AI tools are becoming workplace essentials, like email once was. Learning to use them now—whether you’re leading a team or managing your own workflow—means you’ll work smarter, not harder. Furthermore, organisations that adopt AI thoughtfully will be better positioned to respond to what comes next and adapt to changing client expectations.
Who is facilitating?
George Gouzounis
This session will be presented by George Gouzounis, Aged Care Sector Support Coordinator at the Multicultural Communities Council of SA and co-author of the Integrating AI into Support at Home toolkit. George specialises in innovation, positive ageing, and culturally responsive practice, with a strong focus on emerging technologies in aged care. He chairs the national AI in Aged Care Workgroup and publishes AgeFriendly.AI, a newsletter on AI and ageing.
The toolkit was co-authored with Marina Ritchie, business consultant and AI Adoption Partner and business consultant with deep experience in guiding teams through strategic technology integration, and Dr Aprille Chua, leader of the ‘Design for Health and Wellbeing’ research track at LASALLE College of the Arts, University of the Arts Singapore (UAS), promoting human-centred systems design.
Booking terms and conditions
Privacy policy
Ageing Australia is committed to respecting the privacy of its customers and stakeholders and adheres to the Australian Privacy Principles as set out in the Privacy Act 1988 (Cth) and the Privacy Amendment (Private Sector) Act 2000 (Privacy Act). The Australian Privacy Principles govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.
A copy of the Australian Privacy Principles is available at https://www.oaic.gov.au/privacy/australian-privacy-principles
Ageing Australia’s Privacy Policy
Photographs and video footage may be taken during this event for Ageing Australia’s promotional purposes.
Disclaimer
Information is of a general nature only and has been prepared without taking into account your organisations particular needs, circumstances and objectives. Some information presented in is of a general nature and participants may need to take into account their organisation’s particular needs, circumstances and objectives. While every effort has been made to disseminate accurate information at the time of presentation, legislative changes occur regularly. Participants are responsible for ensuring they are working to the most current regulatory requirements.
